Frequently Asked Questions
Everything you need to know about shopping at Webtoon Shop
Do you ship internationally?
Yes, we ship our exclusive webtoon merchandise to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
Are your products officially licensed?
Absolutely. Every item in our store is 100% officially licensed and produced in collaboration with the original creators and platforms.
How long does shipping usually take?
Standard domestic orders typically arrive within 5-7 business days, while international shipping can take between 14-21 business days depending on customs.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that limited edition items may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.